Adix Broker shall prepare the report of loss/claim and execute its delivery to insurer
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Claims Management
Have you suffered a loss and need to make an insurance claim? Our dedicated and experienced team is on hand via email or phone to support you and your business.
We are here to support you
Whether personal or business-related, this is when the role of the broker in the claims process really proves their worth. Particularly after a major loss, the broker will make an on-site visit to help assess the loss and attend meetings with the client when Assessors and Loss Adjustors are required.
With a strong focus on the end result, we manage your claim from start to finish and provide regular updates along the way.
We at Adix Broker recognizes that claims handling is a critical assessment of the quality of the insurance program it recommends. ADIX Broking negotiates on your behalf, ensuring the end result meets your expectations.
This benefit is one of the most significant advantages because the broker is there to serve you not the insurance company.
How our claims process work?
The Claim Process
1. LOSS OCCURRENCE
Client reports the incident/claim to Adix
Reporting of claim is possible by any common way of communication – phone, e-mail or via web application.
2. COMPLETING INFORMATION AND DOCUMENTS
All necessary documents /information for proving the cause of loss/claim are analyzed by Adix Broker in respect of its content, accuracy and purpose.
3. CLAIM REPORTING TO INSURER
4. LOSS SURVEY
Adix Broker as needed ensures inspection of the loss assessor or loss adjuster, with the participation of the insurance broker and possibly an expert with the relevant expertize
5. COMUNICATON, MONITORING, MANAGEMENT AND CLOSING THE CLAIM
Communication during the claim handling process is always done through or with the assistance of Adix Broker Adix Broker manages and monitors that the insurer paid indemnity in appropriate amount and time
Making a claim is simple
Unexpected events do occur, which is why our brokers are here to support you during this time of uncertainty. It is our mission to get the best outcome for you, so you can get your business back on track. To achieve this, please read the information below and get in touch with our team so we can get the claims process started.
Preparing for a Claim
Before contacting your broker, make sure you are prepared for questions that they may ask you. This will help your broker be able to contact insurers and lodge your claim faster. You can get yourself ready by:
- Preparing all of the details for the incident including: date, time, location, what happened, who was present, photographs and notes
- Check your policy premiums are valid
- Have a list of questions to ask your broker
If you are unsure, speak to your broker as they may be able to provide answers.
How do I make a claim?
You can make a claim by calling our specialist brokers team, completing our claim form, or by sending us an email.
What information will I need?
- Your policy number
- Date of the incident
- Address of the incident
- Details of what happened
- Photographs of the damage as evidence
- Evidence of potential costs and the impact on your business
- A crime reference number if applicable
The broker is there to serve you, not the insurance company
It’s the broker responsibility to ensure a smooth and successful outcome following an insured loss. Throughout the claims process there are many aspects to be considered. Some are complex, whilst others may be more straightforward. The role of the broker is to read the fine print and explain to you in an easy to understand language.
With our experienced brokers, they will navigate this entire process for you. This benefit is one of the most significant advantages because the broker is there to serve you not the insurance company.
This component of our service is our strongest asset; we want our clients to feel secure.
Adix Broker recognizes that claims handling is a critical assessment of the quality of the insurance program it recommends. Our brokers initiate the claims handling process promptly after a client reports an incident. Using initial information regarding the extent, severity, and potential consequences of the damage, the Adix’s broker in charge actively coordinates activities among the insurer, the client, and other parties involved, such as experts, and ensures compliance with the obligations of all parties.
Our experts provide legal advice and robust support, including claims advocacy and efficient claims handling, to ensure a smooth and fair resolution.